--- title: Trouble Logging into Productive Parks description: Troubleshoot these common login problems to get into Productive Parks software. --- [Skip to content](https://knowledgebase.productiveparks.com/knowledge/trouble-logging-into-productive-parks#main-content) English Show submenu for translations [Submit a Support Request](https://knowledgebase.productiveparks.com/knowledge/kb-tickets/new?hsLang=en) ![ProductiveParksLogo-square-1.png\]](https://knowledgebase.productiveparks.com/hs-fs/hubfs/ProductiveParksLogo-square-1.png?width=40&height=40&name=ProductiveParksLogo-square-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Request](https://knowledgebase.productiveparks.com/knowledge/kb-tickets/new) - [Login to the Productive Parks App](https://app.productiveparks.com/) [Login to the Productive Parks App](https://app.productiveparks.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Productive Parks Knowledgebase](https://knowledgebase.productiveparks.com/knowledge?hsLang=en) 2. [Troubleshooting](https://knowledgebase.productiveparks.com/knowledge/troubleshooting?hsLang=en) # Trouble Logging into Productive Parks ## Troubleshoot these common login problems to get into Productive Parks software. If a user experiences trouble signing into Productive Parks, there are a few things you can do to troubleshoot. In a majority of cases, login issues are caused by the things mentioned in this article.  ![Check Correct Password](https://knowledgebase.productiveparks.com/hs-fs/hubfs/Check%20Correct%20Password.jpg?width=688&height=393&name=Check%20Correct%20Password.jpg) ### Make Sure You are at the Correct Web Address Sometimes, users will go to [www.productiveparks.com](http://www.productiveparks.com/) looking for the login. This is our page for sales, marketing, and general information. **Be sure to go to [app.productiveparks.com](http://app.productiveparks.com/) to log in.**  ### Check Email Have the system administrator double-check that the email you are using is the same one in the system. Sometimes, a missed letter or a couple of inverted letters in the email cause the problem. If your system administrator is not available, you can try resetting your password by clicking **Forgot Password** on the login screen. Enter your email. If you see an error message “We can’t find a user with that e-mail address,” there’s a good chance the issue with with the email address. Contact your system administrator to make sure the appropriate email is entered correctly. ### Check Password We’ve recently put some security measures in place to ensure the passwords fit the following criteria. **Each password must contain at least:** - 7 Characters - 1 Uppercase Letter - 1 Lowercase Letter - 1 Number - 1 Symbol If a password does not contain these requirements or the user does not enter it exactly as they created it, it may trigger an error message. When in doubt, go to [app.productiveparks.com](http://app.productiveparks.com) and click **Forgot Password**. If your email is in the system correctly, you will get an email link to reset the password. Create a new password with the requirements mentioned above. ### Try Using Private/Incognito Browser Sometimes, a bad password gets “cached” on your phone or computer. A private window should ignore anything saved and allow you to enter your most current password.  #### Instructions for Andriod Phones/Tablet: 1. On your Android phone or tablet, open your web browser (like Chrome) 2. To the right of the address bar, tap More  **⋮** (3 vertical dots) 3. Tap **New Incognito** tab 4. A new window should appear with an incognito icon that looks like eyeglasses with a hat on top. #### Instructions for iOS Phones/Tablet: 1. Open the Safari app. 2. Tap the two boxes ![](https://lh7-us.googleusercontent.com/GFP3jrSGmJxijhnuw1qx5O90LUFFhfqDLg2W-mAo9gAhg_4Qa3SWP8E5Ojkr0_9AEa94egagsXaOBIrV6PuzrKEObLxasIKy_YqcwbhXyucFzNak5EbxAjbh9Wi4_Gm1e2-nb53U8pibvLTJFq3HBOw). 3. Swipe right on the tab bar at the bottom of the screen until **Private Browsing** opens, then tap **Unlock**. ### Try a Different Device If none of the above troubleshooting methods work, try having the user log into a different device to rule out any device issues. Be sure all devices are connected to the internet via a Wi-Fi or cellular connection.    If none of these options work, please contact Productive Parks support for more help. - [First Time Login? 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